At Wave, consulting is at the heart of what we do and who we are. Beginning in the late ’90s, our advising first ideology has allowed us to build a tailored solution for each customer’s specific needs instead of a out of the box solution. We work in conjunction with our clients throughout Portland, investing time and assets so that we have a complete understanding of their pain points and goals and can create a personalized approach to strategic digital transformation.
Back Office Modernization
Your Back Office is the core of your organization. If your processes have a lot of blockers, the resulting loss of productivity will have a ripple effect throughout your entire organization. For example, let’s say a business brings on a new customer in minutes but requires a month to spin up a new employee or partner. That’s a challenge because both your employees' skills and your supplier’s products play a crucial role in providing excellent service to the customer. Therefore, if those elements are not operating accurately, your customer is ultimately who is disadvantaged. Your Front Office can only be as efficient as your Back Office, and both must be included in a strategic digital transformation.
Business Intelligence
At Wave, our competence includes a total understanding of your business processes as well as the software that aptly delivers intelligent information. We ask the right questions and can define the right data to answer questions such as:
- What happened?
- When did it happen?
- Why did it happen?
- Who was involved?
- Will it happen again?
- What will happen if we change x or y?
Data Migration
Planning is the most critical element of a migration. Every migration needs a certain amount of strategic digital transformation of the data moving from the source repository to the destination. Considerations need to include mapping metadata, folder structure, search capabilities, and many other elements that will enable users to find appropriate data. It is critical that you invest the time to identify the problems you have and what is needed to move forward.
Intelligent Information Management
It is widely understood that the modern company depends on several sources to pull content whether it’s a CRM, ECM, HCM, or ERP. Regardless of which program you’re using, it holds vital business data and content that is imperative to the success of your company. Both businesses and their clients require data from multiple places to complete tasks, and this adds additional complexity if that information is not easily available. The conventional route was to pull information into a central repository but this route is not viable forever as one system can’t manage everything, particularly in some mid-range to large organizations.